| Frequently Asked Questions |
|
1. MY COMPUTER IS NOT PHYSICALLY WORKING:
| |
| CDROM won't open? System won't turn on? If your hardware is not behaving properly, then by
all means bring it into one of our stores for repair. The machine must be left with us to
be repaired. All warranty work is done on a first come, first served basis. |
| 2. A COMPONENT OR MONITOR MARKED AS ORIGINAL MANUFACTURERS WARRANTY OR PURCHASED IN A RETAIL BOX IS MALFUNCTIONING: |
|
| Contact information usually accompanies the item in the original packaging. If not, please
contact the manufacturer through the numbers on the right or from their web page. Most
items must be shipped in the original packaging to receive warranty and to protect the
unit. It is the customer's responsibility to find out what the warranty is before
purchasing the product. Gigatech Systems is not responsible for loss of time, shipping costs,
long distance costs or inconvenience due to manufacturers warranty. |
| 3. A PIECE OF SOFTWARE I PURCHASED IS NOT
WORKING PROPERLY: | |
| Only the hardware is warranted under your Gigatech Systems
warranty. Sometimes our technicians can handle Windows problems on a per issue
basis, so call us for these occasions. Please contact the games / software manufacturer
for issues with their product. The product may need a patch or update to function with
newer equipment. Any system brought in for service found to be software faulted will be
charged the regular in-store repair charges. |
| 4. I AM OUT OF TOWN OR FAR AWAY FROM THE
STORE I PURCHASED THE ITEM(S) FROM: | |
| Gigatech Systems is not responsible for shipping
costs and/or delivery of items. Gigatech Systems cannot be responsible for the customer's
ability to bring in a computer for service or part replacement. Operating system issues
will be dealt with on a per issue basis upon receiving calls for support. |
| 5. I AM WITHIN WARRANTY ON A COMPONENT NOT
PURCHASED IN A SYSTEM, HOW IS THE WARRANTY HANDLED?: | |
| OEM items are tested and, if defective, are sent away for replacement or repair.
Gigatech Systems is not responsible for loss of time or inconvenience due to item(s) being
sent for warranty. |
| 6. I HAVE PURCHASED A COMPONENT AND IT
DOESN'T DO WHAT I WANTED. CAN I RETURN IT?: | |
| Please ask BEFORE purchasing the item what the return policy is on that item. Returns are different from item to item. It is the
responsibility of the customer to be aware of return policies before purchasing a computer component. |
| 7. IF I BRING IN MY SYSTEM FOR WARRANTY,
HOW LONG WILL IT TAKE TO FIX: | |
| All customers are on a first come, first served basis. All systems are finished in a timely manner unless there are specialized parts that
need to be replaced. |
| 8. WHERE DO I CONTACT THE ORIGINAL
MANUFACTURER FOR WARRANTY: | |
| There is a list of major manufacturers internet addresses and phone numbers to the right. |
