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Support Information    Gigatech Systems offers many different way to receive support for your Gigatech Systems' computer system and/or
items purchased from our stores. This page will list all of the information needed to receive warranty for such
items. Please read carefully as the items below are VERY specific.

 
 
VERY IMPORTANT: IF YOUR COMPUTER NEEDS HARDWARE REPAIRS UNDER WARRANTY, ALL ORIGINAL INVOICES MUST ACCOMPANY SUCH COMPUTER WHEN BROUGHT IN FOR SERVICE. WITHOUT IT NO SERVICE WILL BE DONE.
 
Note: To Get A Jump Start On Technical Support or if your having a hard time getting through to our support line please use our web response.
Enter for Web Support
Frequently Asked Questions
1. MY COMPUTER IS NOT PHYSICALLY WORKING:
CDROM won't open? System won't turn on? If your hardware is not behaving properly, then by all means bring it into one of our stores for repair. The machine must be left with us to be repaired. All warranty work is done on a first come, first served basis.
2. A COMPONENT OR MONITOR MARKED AS ORIGINAL MANUFACTURERS WARRANTY OR PURCHASED IN A RETAIL BOX IS MALFUNCTIONING:
Contact information usually accompanies the item in the original packaging. If not, please contact the manufacturer through the numbers on the right or from their web page. Most items must be shipped in the original packaging to receive warranty and to protect the unit. It is the customer's responsibility to find out what the warranty is before purchasing the product. Gigatech Systems is not responsible for loss of time, shipping costs, long distance costs or inconvenience due to manufacturers warranty.
3. A PIECE OF SOFTWARE I PURCHASED IS NOT WORKING PROPERLY:
Only the hardware is warranted under your Gigatech Systems warranty. Sometimes our technicians can handle Windows problems on a per issue basis, so call us for these occasions. Please contact the games / software manufacturer for issues with their product. The product may need a patch or update to function with newer equipment. Any system brought in for service found to be software faulted will be charged the regular in-store repair charges.
4. I AM OUT OF TOWN OR FAR AWAY FROM THE STORE I PURCHASED THE ITEM(S) FROM:
Gigatech Systems is not responsible for shipping costs and/or delivery of items. Gigatech Systems cannot be responsible for the customer's ability to bring in a computer for service or part replacement. Operating system issues will be dealt with on a per issue basis upon receiving calls for support.
5. I AM WITHIN WARRANTY ON A COMPONENT NOT PURCHASED IN A SYSTEM, HOW IS THE WARRANTY HANDLED?:
OEM items are tested and, if defective, are sent away for replacement or repair. Gigatech Systems is not responsible for loss of time or inconvenience due to item(s) being sent for warranty.
6. I HAVE PURCHASED A COMPONENT AND IT DOESN'T DO WHAT I WANTED. CAN I RETURN IT?:
Please ask BEFORE purchasing the item what the return policy is on that item. Returns are different from item to item. It is the responsibility of the customer to be aware of return policies before purchasing a computer component.
7. IF I BRING IN MY SYSTEM FOR WARRANTY, HOW LONG WILL IT TAKE TO FIX:
All customers are on a first come, first served basis. All systems are finished in a timely manner unless there are specialized parts that need to be replaced.
8. WHERE DO I CONTACT THE ORIGINAL MANUFACTURER FOR WARRANTY:
There is a list of major manufacturers internet addresses and phone numbers to the right.
Company Listing
Web page URL
(Click on company name)
and phone numbers.
Adaptec
408-934-7274
AGFA
970-522-1380
AMD
408-749-3060
ATI
905-882-2626
Brother
800-853-6660
Canon
800-263-1121
Diamond
541-967-2450
Epson
905-709-9475
Hansol
888-HANSOL1
Hewlett Packard
905-206-4663
Intel
800-628-8686
Iomega
888-4-IOMEGA
Matrox
514-685-0270
Maxtor HD
800-2-MAXTOR
Microtek
310-297-5100
Panasonic
403-295-3955
Plustek
408-453-5600
Quantum
800-826-8022
Seagate
405-936-1600
Soundblaster / Creative Labs
405-742-6622
Startech
519-455-4931
Western Digital
800-275-4932
Xerox
800-939-3769
3COM
800-876-3266
 
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